Privacy policy

Privacy Policy

Last Updated: September 30, 2025

ZA Sports Limited (“ZA Sports”, “we”, “our”, “us”) operates zasports.co.nz, including all related content, features, tools, products, and services (the “Services”). This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or otherwise interact with us.

Our store is hosted on Shopify, which provides the e-commerce platform that enables us to sell products and services to you. Shopify may also process some of your personal information to help us provide and improve the Services.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect information that identifies, relates to, or can reasonably be linked to you, including:

  • Contact details: name, email, phone number, billing and shipping address.

  • Payment details: credit/debit card numbers, account details, and transaction history.

  • Account information: username, password, preferences, and settings (if you create an account).

  • Order history: products viewed, added to cart, wishlisted, purchased, returned, or exchanged.

  • Communications: details you share when contacting us (e.g., customer support).

  • Device & usage data: IP address, browser type, device identifiers, and how you interact with the Services (collected automatically via cookies and analytics tools).

2. Sources of Personal Information

We may collect your information:

  • Directly from you, when you place an order, create an account, or contact us.

  • Automatically, through cookies and similar technologies while browsing our website.

  • From service providers, such as payment processors, couriers, and IT providers.

  • From partners or third parties, where legally permitted.

3. How We Use Personal Information

We use your information to:

  • Provide and improve our Services: process payments, fulfill orders, arrange shipping, handle returns, and tailor your shopping experience.

  • Marketing & advertising: send promotional emails or show ads relevant to your interests (only if you have opted in).

  • Security & fraud prevention: verify identity, detect suspicious activity, and protect our website and customers.

  • Customer support & communication: respond to enquiries and provide updates on your orders.

  • Legal compliance: meet regulatory obligations or respond to valid legal requests.

4. How We Share Personal Information

We may share your personal information in the following cases:

  • With Shopify (our store platform) for payment processing, order fulfillment, hosting, and analytics.

  • With service providers (e.g., couriers, IT, marketing, and data storage partners) to deliver our Services.

  • With business partners for marketing purposes, in accordance with applicable law and your preferences.

  • When required by law, to respond to lawful requests or protect legal rights.

  • In connection with business transfers, such as a merger or sale.

We do not sell or rent your personal information.

5. Cookies & Analytics

Our website uses cookies and similar technologies to:

  • Remember your preferences and items in your cart.

  • Improve website functionality and performance.

  • Measure site traffic and understand customer behavior.

You can adjust your browser settings to decline cookies, though some features may not function properly.

6. Data Security & Retention

  • Payments are processed securely through Shopify Payments and other trusted providers.

  • We take reasonable measures to protect your information, but no system is completely secure.

  • We retain your data only as long as necessary to provide Services, meet legal requirements, and resolve disputes.

7. Your Rights

Under the New Zealand Privacy Act 2020, and depending on where you live, you may have rights to:

  • Access the personal information we hold about you.

  • Request corrections if your information is inaccurate.

  • Request deletion of your information (subject to legal and contractual limits).

  • Opt out of marketing communications at any time by using the unsubscribe link in emails or contacting us directly.

We may need to verify your identity before actioning requests.

8. Children’s Privacy

Our Services are not directed to children under the age of majority. We do not knowingly collect information from minors. If you believe your child has provided information to us, please contact us to request deletion.

9. International Transfers

Because we use Shopify and other service providers, your personal information may be processed in countries outside New Zealand, including Canada, the United States, and the European Union. When required, we rely on appropriate safeguards such as standard contractual clauses.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights, please contact us:

ZA Sports Limited
📧 zasportszy@gmail.com